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  1. Cancellation and Refund Policy

    Last updated on 29 September 2026

    At Teckat Services Private Limited, we strive to ensure our customers are completely satisfied with our products/services. Please read this policy carefully before making a purchase or requesting a cancellation/refund.

    1. Order Cancellation Policy

    • Cancellation Window: Customers may cancel their order/subscription within [24 hours of placing the order / before the service begins / before product dispatch] .
    • How to Cancel: To request a cancellation, please contact our support team directly at [email protected] or call us at +91 9337704495 with your order details and reason for cancellation.
    • Non-Cancellable Orders: Once an order has been [dispatched / fully delivered / digital service initiated] , it cannot be cancelled.

    2. Refund Policy

    Eligibility for Refunds: Refunds are considered only under the following circumstances:

    • Duplicate charges or technical billing errors.
    • Non-delivery of services or products due to faults on our end.
    • Cancellation requests made within our allowed cancellation window.

    Non-Refundable Items/Services:

    • Services that have already been fully rendered or consumed.
    • Customized or personalized digital/physical goods.
    • Late requests submitted after the designated refund window of 7 days.

    3. Refund Processing & Timelines

    • Mode of Refund: Approved refunds are processed strictly through our payment gateway partner (Razorpay) and will be credited back directly to the customer’s original payment method (NetBanking, UPI, Debit Card, Credit Card, etc.) or bank account.
    • Processing Time: Once a refund is approved by Teckat, it takes approximately 5 to 7 business days for the amount to reflect in your account, depending on your bank's processing cycles and Razorpay timelines.

    4. Shipping / Delivery Policy (If Applicable)

    (Include this section if you sell physical goods or structured digital delivery)

    • Orders are shipped/delivered via courier service / electronic delivery within 3-5 business days.
    • In case of delayed delivery beyond the committed timeframe, customers may request a full refund.

    5. Contact Us

    If you have any questions, concerns, or wish to initiate a cancellation or refund, please reach out to us: